PrestaShop Ask about product free

Hello !

Thank you for your addon !

I downloded your addon for our website.

Configuration of our website :

Prestashop 1.7.7.1

PHP 7.2.34

But I have a little problem with this. 

The addon don't take in account the product's varations. 

Could you help us to resolve this issue please ?

Don't hesitate to contact us for further information.

Best regards

Hello

based on your request we released 1.3.2 version of the module where selected combination is now included to the email.

selected combination is included to product name and also as an independent variable to use {combination} in email.

best regards

milos

potrzebuję przenieść button zgodnie z zdjęciem (presta 1.6) ktoś pomoże?

Pod numer katalogowy, dostępna ilość...
http://www.kolejnaga...iki/zapytaj.png

Hello !

I would like to move the module into a tab (I have a module to create tabs).

The ideal would be to place it both in its original place, and in my contact tab.

 Sans titre.jpg   413.3KB   0 downloads

Is that possible?

Thank you very much !


Ps : sorry for my english, i'm french

Hello

tab displays some contents usually. When you will create a new tab item - it should display contents. What contents you want to add there? a button to "ask about product" ?

Hi, i am looking for a module similar to the one that you have "Ask about product" that will replace the "add to cart" button for only out of stock products with another button "Ask about stock" or something similar. Can you recommend something?

Hello,
Do you expect to use "ask about product" simultaneously ? 
if not, it will be very easy to adapt module to make it work exactly as you expect

okay, but how ?

it will be required to alter module file to verify viewed product's stock, and if product will be out of stock - display button with different name - "ask about stock" (you can apply this change directly to module .tpl file or use translations feature in prestashop)

This module is applicable for product pages only, it does not have features to apply it to list of products.

unfortunately - its not possible without code modifications and new features (in fact - its required to build this feature from scratch).

I would need this module on the product list page in a category. What would the customization cost be?

I need to change the size of the button, how can I do it?? Thanks

Hello

I have just installed this and saw:

https://xtune.eu/ ( i can't post images here i see)

How to fix it? i don't see anything special in module files to fix

Hello to everybody

I've installed Ask about product free on my client's site but is we have to enable captcha the form not found.

Has anyone had the same problem? (PS.8)

Thanks

Best

Hi!

The Asc about product aapfree-extra.tpl how edit.How do I edit the tpl so that the property of the product combination is also displayed on the form

Hi,

Thank you for the free plugin.

Try to install in a site but notthing show in product page.

It's intalled and can manage the module in backoffice, but i have no button in any product, and no error in the page.

Where can i try to solve this? there it's any option to apply?

Hi, I also have the same problem, do we need to set the position of the module to a hook?

Hello

I installed Ask about product free on thirtybess 1.3 using the Panda theme, it throws an error: JSMin: Unterminated String at byte 599: ';

The button to aks the question do not work and also the images are not shown in the product page, if I disable it everything goes back to normal...

What can be causing this?

Thank you

From my own experience it will be required to check the website for this error

Hello,

Thank you for providing the error details. While it may seem that the module is causing the issue, the JSMin: Unterminated String error is a general minification error that can be quite deceptive.

In environments like thirtybees with Panda theme, all JavaScript files are often concatenated (merged) and minified into a single file for performance. A syntax error (like a missing quote or an unescaped character) in any part of the site's JavaScript can break the entire minification process.

The fact that the error appears when the module is active doesn't necessarily mean the bug is inside our module. It could be:

1. A Conflict in the Concatenation: Our module might be the "last" one added to the minified file, causing the parser to fail at that specific byte count, even if the actual syntax error started earlier in another file.

2. Unescaped Translations: A single quote in a translation (e.g., in a language file used by the theme or another module) can break the JS string.

3. Broken Cache: Sometimes the minification cache becomes corrupted.

To help us determine if the issue is truly within the "Ask about product" module, please try the following:

1. Disable JS Minification: Go to Advanced Parameters > Performance and set "Smart cache for JavaScript" to OFF.

2. Check the Console: With minification off, refresh the product page and press F12 (or Right Click > Inspect) and look at the Console tab.

   • If the "Unterminated String" error still appears, it will now point to a specific file and line number.

   • Please take a screenshot of that error or copy the code snippet around that line.

3. Clear All Caches: Clear the thirtybees cache and, if the Panda theme has its own performance settings (like in the "Warehouse" or "Panda" configuration module), clear those as well.

Once we see the unminified error, we will know for sure if it's a conflict within our module or a pre-existing issue in the theme/system that only triggers when our module is active.

Best regards,

Hello,
First, thanks for the module.
I have two languages installed in the store, Spanish and English and when I send email, the Subject of email and the description of the product if shown in the appropriate language, but the texts of the body of the message always come out in English.

In the Emails folder I have the GB and ES folders with the translated files.

Thank you!
 

PS 1.7.8.6

Greetings!

Jose

In PrestaShop, the email template system follows a specific rendering hierarchy (also known as a "template override" system). Here is an explanation of how this works in English, specifically regarding module-based email templates and translations.

When a module sends an email, PrestaShop searches for the template files in two specific locations. The system follows a priority rule: the theme directory always takes precedence.

PrestaShop looks for templates in this order:

• Primary (Theme Override): themes/[your-theme]/modules/aapfree/mails/

• Fallback (Original Module): modules/aapfree/mails/

The most important rule to understand is that these directories are not merged.

If the directory themes/[your-theme]/modules/aapfree/mails/ exists and contains template files, PrestaShop will use only the files from that folder. The original files located in modules/aapfree/mails/ will be completely ignored (bypassed).

Because the system only "sees" the files in the theme directory if they exist, you must focus your translation efforts there:

• Ignore the Core: Do not waste time translating files in the modules/aapfree/mails/ folder if an override exists.

• Target the Theme: You must perform the translations exclusively on the files located in the themes/ directory. Changes made to the original module files will not appear in the sent emails because the system is not reading them.

Crucial Note: If the template files exist in your theme folder, translate only those files. The files in the original module directory are effectively "dead" and will be skipped by the system during the mail generation process.

Hello.

Using PS 1.6.1.17 and I´m getting this error using " Ask About Product" free Moule (sending)

-------------------------------------------------------

Your e-mail could not be sent. Please check the name and e-mail address and try again.

---------------------------------------------

How do I fix it ?

Thanks

Hello,

The error "Your e-mail could not be sent" in PrestaShop 1.6 is a generic message indicating that the Mail::Send() function returned false. This is usually not a bug in the module itself, but a configuration or file structure issue.

Please follow these steps to resolve it:

1. Check for Missing Email Templates (Most Common)

PrestaShop is very strict about email templates. If a template is missing for the language you are using, the mail will not be sent.

• Check your theme folder: Go to themes/[your-theme]/modules/aapfree/mails/.

• Check the language folder: If you are using French, ensure there is an /fr/ folder with .html and .txt files inside. If you use English, check the /en/ folder.

• The Override Rule: If the mails folder exists inside your theme directory, PrestaShop will only look there. If that folder is missing files for your specific language, the email will fail.

  • Solution: Copy the missing language folders from modules/aapfree/mails/ to themes/[your-theme]/modules/aapfree/mails/.

2. Verify Mail Configuration

Go to Advanced Parameters > E-mail.

• Use the "Test your email configuration" tool at the bottom of the page.

• If the test email fails here, the issue is with your SMTP settings or your server's PHP mail() function, not the module.

3. Check for "From" Address Issues

Some Hosting providers (and SMTP providers like Gmail or SendGrid) do not allow sending emails where the "From" address is the customer's email.

• Check the module settings: Ensure the "From" address is a valid email address authorized by your domain (e.g., [email protected]).

4. Enable Debug Mode

If the above steps don't work, we need to see the "hidden" technical error:

1. Edit the file /config/defines.inc.php.

2. Change define('_PS_MODE_DEV_', false); to define('_PS_MODE_DEV_', true);.

3. Try sending the message again and check if a more detailed PHP error appears.

Important Note on Translations: If you find that the templates exist in your theme folder (themes/[your-theme]/modules/aapfree/mails/), remember to perform your translations only on those files, as the system will ignore the original module files entirely.

Best regards,

How can I add other fields to the form?

Adding a field is a multi-layer process. You must track the data from the user's browser all the way to the database and your email inbox.

1. The Model Layer (aapfree_question.php)

The database needs to know it should store this new information. You must:

• Add the property to the class: public $company;

• Add it to the $definition array so PrestaShop knows how to save it: 'company' => array('type' => ObjectModel::TYPE_STRING),

2. The Controller Layer (aapfreequestion.php - Front Controller)

The controller acts as the "brain." It receives the data from the form and passes it to the Model and the Email engine.

• Retrieve the data: $company = Tools::getValue('company');

• Pass to Email: Add {company} => $company to the $templateVars array.

• Pass to Database: When creating new aapfreeQuestion(), you must assign the value: $aq->company = $company;

3. The JavaScript & Template Layer

As discussed previously, you must add the input to the .tpl file and ensure the AJAX function in the .js file is updated to send this new variable to the controller.
 

⚠️ Important Note on Complexity

Modifying these files is a highly complex task. It requires advanced knowledge of PHP and the inner workings of PrestaShop controllers and ObjectModels.

If you make a mistake in the Controller or Model, the module may stop sending emails entirely or cause database errors. If you are not comfortable editing PHP classes, it is recommended to hire a developer or use the module as-is.

Final Reminder: Template Overrides

Always remember: if your theme has a directory at themes/[your-theme]/modules/aapfree/mails/, the system will completely ignore the email templates in the module folder. You must update the templates in your theme folder for the new field to appear in your emails.

Would you like me to generate a specific SQL query for you to add the necessary column to your database for a new field?

Hi,

I solved it in the meantime...

Hello István,

Thank you for reaching out. The "different version error" in the Module Manager usually occurs when the version constraints defined in the module's code do not match the version of PrestaShop you are running.

It is crucial to always use the latest version of the module or a version specifically dedicated to your version of PrestaShop (in this case, PrestaShop 8).

Because of the significant architectural differences between older versions (like 1.6 or 1.7) and the new PrestaShop 8, a version mismatch can lead to:

• Installation Failures: The Module Manager will block the installation to prevent system instability.

• Requirements Discrepancies: PrestaShop 8 often requires newer PHP versions and follows different coding standards than previous releases.

• Broken Functionality: Even if forced to install, the hooks or database structures might not align correctly.

1. Download the Latest Release: Please ensure you have downloaded the most recent package of the "Ask About Product" module. We constantly update the module to ensure compatibility with the latest PrestaShop releases.

2. Check PHP Version: PrestaShop 8 typically runs best on PHP 7.4 or 8.1+. Ensure your server environment meets these requirements.

3. Clear Cache: Sometimes the Module Manager remembers old metadata. Try clearing your site cache before attempting the upload again.

If you are already using the latest version and the error persists, please send me a screenshot of the exact error message so I can investigate the config.xml file for any version constraint conflicts.

Best regards,

How can I make the phone number field mandatory

First, you must prevent the form from being sent if the field is empty. You need to modify the aapfreeEmail() function in your JavaScript file.

Locate the validation logic:

This change ensures the AJAX request only fires if both the email and phone variables contain values.

For security, you must also verify the data in the Front Controller (aapfreequestion.php). If a user bypasses the JS, the PHP should still block the request.

In the initContent() method:

To avoid confusing your customers, you should mark the field as required in aapfree_extra.tpl.

Add an asterisk or "required" attribute:

This modification is considered a custom core change. It requires a good understanding of how PrestaShop Front Controllers interact with AJAX requests.

If you implement the JavaScript check without updating the error messages, the "Send" button simply won't do anything when the field is empty. You should also update the aapfree_missingFields translation to inform the user that the phone number is now required.

As always, if you have modified templates in your theme folder (themes/[your-theme]/modules/aapfree/), ensure you apply the .tpl changes there. If you only change the files in the module directory, the browser will still use the old, non-mandatory field from your theme.

Hello,

Same issue here. Module does not work correctly anymore. It's a pity.

PS 8.2.0, PHP8.1.3

No confirmation to the user that the message has been sent, so they click on submit button many times and same duplicate message arrives in your inbox. 

Same issue here. Module does not work correctly anymore. It's a pity.

 

PS 8.2.0, PHP8.1.3

 

No confirmation to the user that the message has been sent, so they click on submit button many times and same duplicate message arrives in your inbox. 

the issue is probably caused by some js errors on your side, module was tested in 8.2 environment and it does work.

please share url to your shop and i will take a look on it.

the issue is probably caused by some js errors on your side, module was tested in 8.2 environment and it does work.

 

please share url to your shop and i will take a look on it.

I receive emails but the window doesn't close with the send button and the clients insist, so I receive many emails with the same question. 

PrestaShop: 8.2.1 and PHP: 8.2.28
 

In console say "Failed to load resource: the server responded with a status of 500 () ......../module/aapfree/question?
 

url shop
Zippo Grabado Personalizado Foto

Post: i receive your mails with 

Phone: 123123123

Email: [email protected]

test

Other modules mypresta.eu like : Voucher code for product comments + reminders, Product Comments - Reviews rich snippet, Dashboard comments / reviews moderation nad comments its working fine.

Another error occurs on backoffice module in: "You can find all submitted questions here: Questions" - when you go to the page say : page not found - The AdminAapfreeQuestion driver is missing or invalid.

Thanks for the support.

Ok, resetting the module worked for me.

Prestashop 8.2 and PHP 8.1

please activate debug mode under adv. parameters > performance.

https://imgur.com/k5iLjGH 

from what i see there is internal server error that requires debug process

i will check what is the behind internal server error and let you know about next steps

please activate debug mode under adv. parameters > performance.

https://imgur.com/k5iLjGH 

from what i see there is internal server error that requires debug process

i will check what is the behind internal server error and let you know about next steps

 

please activate debug mode under adv. parameters > performance.

 

https://imgur.com/k5iLjGH 

 

from what i see there is internal server error that requires debug process

i will check what is the behind internal server error and let you know about next steps

 

ok, activated. Thanks a lot.

...Maybe a problem with fancy?

Ok, resetting the module worked for me.

Prestashop 8.2 and PHP 8.1

I encountered the same issue while using the “Ask about product” module on PrestaShop 8.1.2 with PHP 8.0 and 8.2 specifically, the form confirmation button wasn’t working at all. Clicking the button did nothing, and there were no error messages or responses, either in the browser console or on the page.

Here’s what solved it for me:

1. JavaScript Conflict:
   In many cases, this issue is due to JavaScript conflicts with either the theme or other modules. Use the browser's developer console (F12) to check for errors on form submission. You might see issues related to jQuery or undefined functions.

2. Theme Compatibility:
   The module may rely on specific hooks or DOM elements that are not present in custom themes. Switching temporarily to the default Classic theme helped me confirm this. If it works on Classic, then the problem is theme-related.

3. Check for Missing Dependencies:
   Ensure the contact-form.js or similar JavaScript files are properly loaded. Sometimes, script tags are omitted due to misconfigured templates or caching issues.

4. Clear Cache:
   Always clear both PrestaShop cache and your browser cache after making changes. Also, disable any performance options like “Move JavaScript to the end” temporarily for debugging.

Hello,

This issue with the "Ask about product" module on PrestaShop 8.1.2 (PHP 8.0 / 8.2) is likely due to JavaScript conflicts or missing dependencies.

Here are a few steps to help troubleshoot and potentially fix the issue:

1. Check for JavaScript errors
   Open your browser’s Developer Tools (F12) → go to the Console tab → try clicking the confirmation button again and see if any errors appear. If there are JS errors, it might be due to incompatibility with PrestaShop 8.1.2 or missing libraries.

2. Ensure jQuery is loaded properly
   Some older modules rely on jQuery being loaded in the front-end. Verify that jQuery is not blocked or loaded twice. You can check this in the Network tab of Dev Tools.

3. Theme Compatibility
   If you're using a custom theme, the module’s form may not work correctly due to overridden templates or missing hooks. Try switching to the Classic theme temporarily to see if it works.

4. Check AJAX or form handler
   If the form uses AJAX to submit, inspect the Network tab (in Developer Tools) to see if a request is being made when the button is clicked. If not, the JS event might not be bound correctly.

5. PHP Error Logs
   Even though there’s no error message on the front-end, you might find useful clues in your server error logs (e.g., /var/log/apache2/error.log or /var/log/php8.0-fpm.log).

6. Module Compatibility
   It's also possible the module hasn’t been updated to fully support PrestaShop 8.x. You may want to reach out to the module developer or check if there's an updated version.

Let us know what you find in the console or logs, and we can guide you further.

Best regards,
Janet scott.

Hello,

Thank you for reaching out.

If the "Ask about product" form’s confirmation button isn’t working on PrestaShop 8.1.2 with PHP 8.0 or 8.2, there could be a few possible causes:

1. JavaScript Conflict: There might be a conflict with your theme or another module that is preventing the form from submitting. Please check the browser console (F12 > Console tab) to see if any JavaScript errors appear when clicking the button.

2. Missing or Incorrect Hook: Ensure the module is properly hooked into the product page. If the hook isn't triggered correctly, the form's functionality may break.

3. Template Override Issue: If your theme overrides the product template, it might not be compatible with the module’s form. Try switching to the default theme temporarily to test.

4. Cache and Compilation: Clear your PrestaShop cache and recompile templates (Advanced Parameters > Performance). Sometimes old cache prevents new scripts or styles from loading properly.

5. Module Compatibility: Double-check if the module version you’re using is fully compatible with PrestaShop 8.1.x. Some older modules need updates to work with the latest PS versions and PHP 8+.

If you can provide a console error or more details from the attachment, we’d be happy to take a closer look.

Best regards,

Problem is solved as author mentioned